Woolsens Online Store
As of March 25, 2026
This Privacy Policy explains how Aktista Handels GmbH, woolsens.ch, Im Tiefenboden 67, 4059 Basel, Switzerland, processes personal data in connection with the website www.woolsens.ch and the online store operated through it.
1. Data Controller
The entity responsible for data processing is:
Aktista Handels GmbH
woolsens.ch
Im Tiefenboden 67
4059 Basel
Switzerland
Email: service@woolsens.ch
Phone: 061 283 40 20
2. What Personal Data We Process
We process the personal data that you provide to us, that is generated when you use our website, or that is technically necessary in connection with an order. This includes, in particular:
• First name and last name
• Billing and shipping addresses
• Email address
• Phone number, if provided
• Order and payment information
• Content of communications in response to contact requests
• Technical usage data such as IP address, device information, browser data, date and time of access, log data, and information about the use of our website
3. Purposes of Data Processing
We process personal data in particular for the following purposes:
• Operation and provision of our website
• Processing orders and deliveries
• Payment processing
• Customer communication and handling of inquiries
• Fraud prevention and IT security
• Compliance with legal obligations
• Bookkeeping, invoicing, and retention of business-related documents
• Improving our offerings and conducting statistical analyses • Marketing communications, to the extent permitted by law or requested by you 4. Legal Basis and Principles
We process personal data in accordance with the provisions of applicable data protection law. In doing so, we adhere in particular to the principles of transparency, purpose limitation, proportionality, and data security.
5. Orders and Customer Accounts
When you place an order in our store or create a customer account, we process your data to the extent necessary for contract fulfillment, delivery, payment processing, customer service, and compliance with legal obligations.
Without the required mandatory information, an order may not be able to be completed or processed under certain circumstances.
6. Payment Service Providers
We use external payment service providers to process payments. Currently, we offer Shopify Payments, including Twint, and PayPal.
When you make a payment, the data required for payment processing is transmitted directly to the respective payment service provider or to the entities involved in the payment process. The privacy policies of these providers also apply.
7. Hosting and Store Platform
Our online store may be operated or hosted, in whole or in part, using Shopify’s services. In this context, personal data may be processed in connection with technical provision, the ordering process, payment processing, hosting, security, and system administration.
8. Contacting Us
If you contact us via email or through a contact form, we will process the information you provide to handle your inquiry and for any follow-up questions.
9. Newsletters and Marketing
If you subscribe to our newsletter or consent to receiving marketing communications, we will process your contact information to send you information about products, offers, or news.
You can unsubscribe from the newsletter or opt out of such communications at any time.
10. Cookies and Similar Technologies
We use cookies and similar technologies on our website to the extent necessary for the operation of the website, user-friendliness, security features, statistical analysis, or marketing purposes.
Cookies are small text files that are stored on your device. You can configure your browser to block, restrict, or delete cookies. However, disabling cookies may impair the functionality of the website.
11. Analytics and Tracking Tools
We may use analytics and tracking services to analyze the use of our website, improve our offerings, and manage marketing activities.
To the extent that such tools are used, this is done in accordance with applicable data protection regulations.
12. Disclosure to Third Parties
We disclose personal data only when necessary for the purposes stated, in particular to:
• IT and hosting service providers
• Online store and payment service providers
• Shipping and logistics partners
• Accounting, fiduciary, or legal advisory service providers
• Government agencies or courts, if required by law
13. Disclosure to Foreign Recipients
In the course of our business activities, personal data may also be disclosed to recipients abroad, particularly when we engage international service providers.
If a recipient is located in a country without an adequate legal level of data protection, we implement appropriate contractual or legal safeguards.
14. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
15. Retention
We retain personal data only for as long as necessary for the respective purposes or as required by law.
Business-related documents, particularly those related to invoices and accounting, may be retained for a longer period due to legal retention requirements.
16. Your Rights
Under applicable data protection law, you have the following rights in particular:
• to request information about your processed personal data
• to have inaccurate personal data corrected
• To request the erasure or restriction of processing under certain conditions
• to object to the processing of your personal data
• to withdraw your consent with future effect Please direct any inquiries to: service@woolsens.ch
17. Changes to This Privacy Policy
We may update this Privacy Policy at any time, particularly if we make changes to our website, our online store, our processes, or legal requirements. The version currently published at www.woolsens.ch applies.